Return & Refund Policy – Lexoka Lights

Effective Date: September 28, 2026

We want you to shop with confidence. This policy explains returns, damage claims, and refunds for orders placed with Lexoka Lights.

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14-Day Returns

You may request a return within 14 days of delivery. To qualify, an item must be unused, uninstalled, in its original condition, and returned with its original packaging, accessories, hardware, and manuals.

Return authorization is required before sending an item back. Contact us first and we will provide the return instructions and designated return address.

Damage, Defect & Incorrect-Item Claims

Please inspect your order immediately after delivery. Damage, defects, incorrect items, or missing parts must be reported within 3 calendar days of delivery. Include your order number and clear photos of the product, outer packaging, and shipping label.

After review, we may provide replacement parts, a replacement product, store credit, or a refund, as appropriate.

Non-Returnable Items

Custom-made, personalized, made-to-order, clearance, final-sale, used, installed, modified, or improperly handled items are not eligible for return unless they arrive damaged, defective, or incorrect.

Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After that time, an order may have entered processing or production and cancellation cannot be guaranteed. Custom-made or personalized orders cannot be cancelled once production has started.

Return Shipping & Refunds

For approved returns that are not due to our error, customers are responsible for return shipping costs. Original shipping fees are non-refundable unless required by law. Refunds are issued to the original payment method after the returned item is received and inspected.

Duties & Taxes

All applicable customs duties, import taxes, and VAT/GST are included in your order total. Customers will not be asked to pay additional import charges upon delivery.

Refused Deliveries

For a refused delivery without prior authorization, return shipping, carrier penalties, and related handling costs may be deducted from an eligible refund.

Contact

For return, refund, or damage-claim assistance, contact Lexoka Lights Customer Support at support@lexokalights.com.