Shipping policy
Shipping Policy – Lexoka Lights
Effective Date: May 13, 2026
At Lexoka Lights, we are committed to delivering premium lighting products safely and efficiently. Please review the following Shipping Policy carefully before placing an order.
By purchasing from Lexoka Lights, you acknowledge and agree to the terms outlined below.
Shipping Schedule
Our warehouse and fulfillment operations operate:
- Monday to Friday
- Excluding weekends and public holidays
Orders are processed in the order they are received.
Order Processing Time
Standard Products
Orders for standard in-stock items typically require:
- 3–5 business days for processing, quality inspection, packaging, and dispatch.
Custom-Made & Made-to-Order Products
Custom-made, personalized, handcrafted, or specialty lighting fixtures may require:
- 7–12 business days for production and preparation before shipment.
Production timelines may vary depending on product specifications, materials, seasonal demand, or supplier availability.
Estimated Delivery Time
After dispatch, estimated delivery times are generally:
- 7–18 business days for most destinations
Delivery estimates are provided as guidelines only and are not guaranteed delivery dates.
Shipping timelines may vary due to:
- Customs clearance
- Carrier delays
- Weather conditions
- Peak holiday periods
- Remote delivery locations
- International logistics disruptions
Free Shipping
Lexoka Lights offers Free Standard Shipping on eligible orders.
Free shipping eligibility, shipping methods, and delivery regions may change without prior notice.
Additional shipping fees may apply for:
- Remote delivery zones
- Oversized items
- Expedited shipping requests
- Special handling requirements
Order Tracking
Once an order has been shipped, customers will receive tracking information via email when available.
Please allow several business days for tracking updates to appear in carrier systems.
Tracking availability may vary depending on destination country and shipping carrier.
Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping and contact information during checkout.
Lexoka Lights is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to customer error
- Additional shipping charges resulting from address corrections
If an order is returned due to incorrect or incomplete address information, reshipping fees may apply.
Customs, Duties & Import Taxes
International orders may be subject to:
- Customs duties
- VAT/GST
- Import taxes
- Brokerage fees
These charges are determined by local customs authorities and are the sole responsibility of the customer.
Lexoka Lights has no control over customs processing times or additional import charges imposed by destination countries.
Delayed Shipments
While we strive to deliver all orders within estimated timelines, delays may occur due to circumstances beyond our control.
Lexoka Lights shall not be held liable for delays caused by:
- Shipping carriers
- Customs inspections
- Weather disruptions
- Labor strikes
- Global supply chain interruptions
- Force majeure events
In the event of significant delays, customers will be notified whenever reasonably possible.
Lost, Stolen, or Missing Packages
Once a shipment has been handed over to the carrier, responsibility transfers to the shipping provider.
If a package is marked as delivered but cannot be located:
- Customers must contact the carrier directly
- Customers should check with neighbors, building management, or local post offices
Lexoka Lights may assist with carrier investigations where possible but does not guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Damaged Shipments
Damage Claims Must Be Reported Within 3 Days of Delivery
Customers must inspect all shipments immediately upon arrival.
Any damaged, defective, or incorrect item must be reported within 3 calendar days of delivery.
Claims submitted after this period may be denied.
Damage reports must include:
- Order number
- Clear photographs of:
- Product damage
- Packaging
- Shipping label
Failure to provide sufficient documentation may result in claim rejection.
Shipping Address Changes
Shipping address modifications may only be possible before the order enters processing or shipment preparation stages.
Once shipped, address changes cannot be guaranteed.
Customers are responsible for any additional carrier fees associated with rerouting shipments.
Refused Deliveries
If a customer refuses delivery without prior authorization from Lexoka Lights:
- Original shipping costs
- Return shipping fees
- Carrier penalties
- Customs charges
- Handling fees
may be deducted from any eligible refund.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on:
- Warehouse availability
- Product type
- Supplier location
- Packaging requirements
Customers may receive multiple tracking numbers for a single order.
Limitation of Liability
Lexoka Lights shall not be liable for:
- Carrier-related delays
- Customs delays
- Delivery failures beyond our control
- Installation delays or contractor scheduling issues
- Indirect, incidental, or consequential damages arising from shipping delays
All delivery timelines are estimates only and are not guaranteed.
Contact Information
For shipping-related inquiries, please contact:
Lexoka Lights Customer Support
Website: www.lexokalights.com