Shipping Policy – Lexoka Lights

Effective Date: September 28, 2026

At Lexoka Lights, we are committed to delivering premium lighting products safely and efficiently. By placing an order, you agree to this Shipping Policy.

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Processing Time

Standard products: 3–5 business days for processing, quality inspection, packaging, and dispatch.

Custom-made and made-to-order products: 7–12 business days for production and preparation before shipment. Timelines may vary with specifications, materials, seasonal demand, or supplier availability.

Estimated Delivery

After dispatch, delivery generally takes 7–18 business days for most destinations. Delivery estimates are guidelines only and may be affected by customs clearance, carrier delays, weather, holidays, remote locations, or international logistics disruptions.

Shipping Costs

Free Standard Shipping is available on eligible orders. Additional fees may apply for remote delivery zones, oversized items, expedited requests, or special handling; any applicable charge will be shown before you complete your order.

Duties, Taxes & Import Charges

All applicable customs duties, import taxes, and VAT/GST are included in your order total. You will not be asked to pay additional import charges upon delivery.

Tracking

When available, tracking information will be sent by email after shipment. Please allow several business days for carrier tracking to update.

Address Changes

Please ensure that your shipping information is accurate at checkout. Address changes may be possible only before an order enters processing or shipment preparation. Once shipped, changes cannot be guaranteed and carrier rerouting fees may apply.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Any damaged, defective, incorrect, or incomplete item must be reported within 3 calendar days of delivery, with your order number and clear photos of the product, packaging, and shipping label. Depending on the case, we may provide replacement parts, a replacement item, store credit, or a refund.

Delays, Lost Packages & Refused Deliveries

We are not responsible for delays caused by carriers, customs inspections, weather, labor disruptions, or other events outside our control. If a package is marked delivered but cannot be located, please contact the carrier first; we will assist with an investigation where possible.

If delivery is refused without prior authorization, return shipping, carrier penalties, and any related handling charges may be deducted from an eligible refund.

Contact

For delivery questions, contact Lexoka Lights Customer Support at support@lexokalights.com.